Order Status
Last Updated: 10.35 02/6/2020
If you have an order in progress, currently we are delivering as usual but will have slightly longer production times due to high volumes of orders. We currently cannot complete any Fast Build orders inside the 5 working build time due to our current high volume of orders. Any order placed with on Fast Build will have the amount paid for the service refunded. We have adequate stock and our delivery company DPD are still operating a normal service.
For customers looking to place an order. We have stock for most items and anticipate being able to receive new stock for most items. The UK supply chain is still able to deliver during this time. Certain individual items may not be available but if this is the case, we will contact you to discuss alternatives.
We have closed the warehouse to the public, so collection will not be an available option during the government mandated shutdown period.
DPD are operating a contact free delivery protocol. The driver will ring on the door bell, leave the package and step at least 2 meters away. Proof of delivery will be obtained by taking a photograph rather than a signature. If you would like more information on how this will work, please go to the following DPD information page – https://www.dpd.co.uk/content/products_services/covid-19-updates.jsp
Most of our staff are working from home and there will be some disruption possible as we adjust to this. However, we will be answering emails and phone calls during normal working hours as usual. Please feel free to contact us if you have any queries.
Thank you for your custom and stay safe!