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Warranty & Returns

WARRANTY

Standard Warranty

Laptop Warranty

Monitor and Peripheral Warranties

Manufacturer Guarantees

2 and 3 Year Collect and Return Extended Warranties

What constitutes a fault?

RETURNS

Returns under Warranty

Cancellation Prior to delivery

Cancellation after Delivery

Cancellation as a Business Customer

Other Rights of Cancellation or Refund

Relevant Legislation

WARRANTY

In addition to your legal rights, we offer a warranty on all our products. The conditions and length of the warranty as applied to your goods, will depend on the type of warranty you purchased along with your goods. Details of the various warranties are outlined below.

Standard Warranty

The standard warranty applies to all Desktop PCs unless otherwise stated on the order details. It covers the cost of all parts and labour for 2 years from the date of delivery of the goods. It covers all labour for 3 years from the date of delivery.

It does not cover the costs of collection and return of the goods for repair. Except for the first 30 days from the date of delivery where Wired2Fire Ltd will cover the courier costs for collecting and returning the Goods. After 30 days you can return the goods yourself, send them using your own courier or return them for a charge using our own courier.

Laptop Warranty

The main components of Laptops are covered by our Standard Warranty above with the following exceptions. The battery is covered for 9 months from the date of delivery. The laptop screen is covered for 12 months from the date of delivery.

Monitor and Peripherals Warranty

All Monitors and Peripherals (defined as anything that is not contained within the chassis of the PC or Laptop) should be returned directly to the manufacturer of the product under the manufacturer guarantee. Where the manufacturer specifies return of the goods to the seller (Wired2Fire Ltd) then the Standard Warranty applies. It is faster to return these products direct to the manufacturer as it removes a step in the warranty process so will result in a faster turn around.

Dead Pixels

Wired2Fire Ltd operates a standard dead pixel policy as defined in ISO-9241-302, 303, 305, 307:2008. You will be deemed to have accepted your monitor under this policy by placing your order with us. Individual manufactures may have policies that exceed the standard dead pixel warranty.

Manufacturer Guarantees

Many of our computers are built using retail components. These may come with a separate manufacturer guarantee. This may allow you to obtain replacement or repair of a component outside of the standard warranty period with Wired2Fire. Please contact the manufacturer of the component to determine if there is an extended guarantee.

2 and 3 Year Collect and Return Extended Warranties

For an extra charge Wired2Fire Ltd will offer an extended warranty. These warranties cover the cost of collection and return to you for the entire 2 or 3 years. In addition, the 3 year extended warranty covers the costs of labour and parts for three years from the date of delivery.

Faults covered by warranty

Any faults resulting as a defect during manufacture are covered by our warranties.

Faults or damage caused by you or third parties are not covered by our warranties. This includes, but is not limited to, physical damage, overclocking by you, power surge, incorrect connection/installation of peripherals or components.

Faults caused by failure to follow our or the individual manfacturers guidelines are not covered by the warranty. Examples include, but are not limited to, failure to keep the PC free from dust by occasional cleaning, this could cause overheating and consequent failure of a component.

You are permitted to open the case and add your own components and still be covered by our warranty. However, if you physcially damage or incorrectly install components when opening the case you will not be covered.

Software issues are not covered by the warranty.

If repair is obtained under warranty and the goods are found not to be faulty we reserve the right to charge for costs incurred. Typically this will include the cost of collection and return if not already paid for and a small labour charge for the time taken testing the product.

Collection and Return of Goods under Warranty

Irrespective of the form of the warranty we will not be held liable to any damage in transit unless the item is packed using the same packaging as it was sent out in. This is to include any internal packaging used to support heavy internal components. If you have disposed of your packaging, we can provide replacements for a reasonable charge. If you use your own packaging with our courier, you do so at your own risk.

Obtaining Warranty Support

To return a product under warranty please contact us via email or phone. These offer some basic troubleshooting advice. You may also contact our support department for further help. If it is thought a fault is present please follow our returns procedure.

 

RETURNS

Wired2Fire Ltd are committed to providing the best service and products possible, however, on rare occasions it may be necessary to return goods for repair under warranty or you may wish to cancel your order. It is important that you are aware of your rights and the policies we have in place to make any returns as swift and easy as possible.

Returns Under Warranty

The first step if you have any problems with your PC is to remove all unnecessary peripherals and restore the PC. If you can not find an answer to the issue you are having then please contact us via email or phone. We may ask you to perform various troubleshooting steps. If the PC is deemed to have a hardware fault, then we will arrange the return of the PC or components.

Depending on the type of warranty you have selected you may have to pay for the return costs to and from us. Please see our warranty terms and conditions above for details. In any event, please do not return items to us with out contacting us first as often there is a simple solution to most problems.

If the system is returned and the fault is deemed to be a result of misuse by the customer, the cost of the return and repair will be charged to the customer, you will be notified of any costs before they are carried out.

If the problem is related to incorrectly installed software, that has not been installed by Wired2Fire Ltd, then the customer will be charged for the costs of collection and return, irrespective of warranty type.

Cancellation Prior to Delivery

Orders placed with Wired2Fire Ltd may be cancelled at any time prior to delivery unless they are custom made goods.

We define custom made goods as items that are used once and can not be reused. We also reserve the right to refuse cancellation of goods that are not part of our standard product catalog that the customer has requested and must be ordered in specifically for that customer.

Examples include:

Custom water cooled systems where tubing and coolant can not be reused. The cost of these items will be subtracted from any refund.

Custom Case modifications including cutting of the chassis or any kind of painting. We will charge the full cost of these items and the labour costs associated with these modifications, you will have ownership of the items.

Cancellation after Delivery

If you wish to cancel your order after it has been delivered, the rules that apply will depend on whether the product was collected by the customer or delivered by our couriers.

Customer Collected Goods

In the case where the customer collects the computer from our premises, they have been deemed to have had the opportunity to inspect the goods and there is no right to cancel.

Goods Delivered to the Customer

In the case where the product is delivered by Us to the customer, the customer has 7 working days from the day after the day of delivery to cancel the order under the Consumer Protection (Distance Selling) Regulations 2000. You must notify Us of your wish to cancel, in writing or via email. We can not accept a request to cancel over the telephone.

You must return any goods to Us immediately, in the same condition in which they arrived and at your own cost and risk. If you fail to return the goods to us we will take action to recover the goods or compensation to cover the cost of the goods. If required, we can arrange for our courier to collect the goods. The costs for this will be given to you beforehand and subtracted from any refund due.

The customer has a duty of care to ensure that the products are sufficiently packaged to protect them during the return. We recommend using the original packaging. We can provide replacement packaging for a small charge. If you do not use the original packaging, fail to pack the products as received or use your own packaging you will be liable for any repair costs resulting from damage in transit.

Once the cancelled products are received, we will process a refund, less any costs within 30 days. Refunds will usually be made by the same method that payment was made.

Custom goods, software that you have activated the licence for or unsealed software will not be refunded. For further information please see the link below for the distance selling regulations.

Cancellation as a business customer

As a business customer your order is not covered by consumer regulation. In general, the right to cancel will be defined in the contract of sale. We deem any order placed in the name of a company or business or paid for using a business bank account, debit or credit card as an order placed by a business and therefore not subject to the consumer regulations. Orders placed by a business do not have the right to cancel once the order has been placed (i.e. the contract of sale has been accepted).

Other Rights of Cancellation or Refund

As a consumer you may have the right to a refund if the goods are not deemed fit for purpose or are not as described. With regard to fitness for purpose of a computer your software or hardware may not be compatible with the hardware and we do not consider this as not being fit for purpose. We would suggest you use the links below to be fully informed of your consumer rights.

Relevant Legislation