This document states our terms and conditions of sale. This page constituents an agreement between:
Company registration number 5080133
FACS House, 37-39 Holmesdale Road, Dorking, Surrey, RH5 4HS, United Kingdom
Telephone: 01306 882211
You, a purchaser of our Goods and/or Services.
When you place an order for Goods or Services via the website or at our premises this will constitute entering into a Contract with us once those Goods or Service are delivered or collected.
Any order placed with us is subject to product availability and price variance. We will send you an order confirmation by email where possible. If goods are not available we will contact you to offer a suitable alternative.
Ordering with us may require you to create a user account. You must keep all passwords and usernames used on our websites secure. We will take all reasonable steps to ensure your personal details including your order and payment details are kept safe. In the absence of negligence on our part, we can not be held liable for any loss suffered if a third party acquires your details from our website.
The details of your order including products, delivery charges and prices will be clearly displayed at the point of order. All pictures used on the website are just placeholders. The design and make of product can vary depending on availability and price unless the model is stated in the product name.
Once an order is placed you will receive an Order Receipt email which acknowledges we have received your order request. The contract between us will only be formed once we have delivered the goods.
Prices are shown on the website including any applicable taxes such as VAT but, exclusive of any applicable delivery charges. Prices are liable to change on the website. An order confirmation does not constitute a contractual obligation to deliver the goods at this price. Delivery establishes the contractual obligation of the goods or services at this price.
We will clearly display the total price of all Goods and Services being ordered on the website at the point of ordering. For telephone orders you will be given verbal confirmation of the total price and an emailed confirmation where possible.
Funds will be taken from Debit and Credit card payments at the point of order, not when the Goods are despatched. Payments by cheque or bank transfer will only ship once we have received cleared funds. Orders placed using credit finance will only be delivered to the address used for the finance application.
We aim to keep all our pricing up to date. However, it may be that a price is incorrectly priced on our website. We have no obligation to send the product, even after the Order Approval email has been sent. However, if an error is found we will let you know as quickly as possible and give you the opportunity to accept the correct price or cancel the order.
In order to maintain a secure transaction you may be required to provide additional security checks. If we can not confirm to our satisfaction the legitimacy of an order or payment we may cancel your order or send the Goods to the card holder registered address.
Delivery times are estimates only and will vary. All orders will be delivered as soon as possible after your Order Approval.
Orders for custom build desktop and laptop PCs will normally be despatched within 5-15 working days (Monday to Friday) of the Order Approval unless there are issues with stock or other exceptional circumstances.
Orders for components and accessories will normally be despatched within 1-5 working days unless there are issues with stock or other exceptional circumstances.
You will receive confirmation of despatch 1 day prior to delivery by telephone or email. Please ensure someone is available to sign for the goods. Please inspect the package for any signs of damage. If there is damage please sign for as Damaged or refuse the consignment. In any event all deliveries must be signed for as “Unchecked”.
Failure to do so may result in repairs for damage subsequently discovered, being chargeable. Damage sustained after delivery is at your own risk.
Collection of Goods from our premises is possible. Please ensure you bring a valid form of identification such as a photo driving licence or passport as well as the card you made your payment with.
Fast Build orders are not guaranteed. If we do not meet the time frame specified you will receive a refund for the amount paid for the Fast Build service.
CANCELLATION AND RETURNS
Your rights of cancellation and return depend on whether you are contracting as a Business/Trade customer or as a consumer and whether you purchased the goods online/over the phone or in store.
If you are contracting as a Business / Trade customer, there is no right to return or cancel the order once the goods have been delivered or collected. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit / credit card, or a company address or purchase order number has been provided.
If you are contracting as a consumer, there is no right to return or cancel the order if the goods have been collected.
If you are contracting as a consumer and we have delivered the goods to you via our courier you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via email or letter and quote your order number in any communication. Notification by phone is not sufficient.
You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If required we can arrange collection using our courier, the cost for collections is £24 including VAT.
The supply of services (namely a Fast Build – if ordered) will not be refunded because this service contract will have been fully completed within the cancellation period.
Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 14 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals.
Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded.
If the goods supplied to you are incomplete/incorrect or physically damaged then you should notify us via email or letter within 72 hours of receipt. Failure to notify us within 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.
If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault. We will examine the returned Product and if you are entitled, we will notify you of your options (which may be to either repair, replace or refund) via e-mail within a reasonable period of time. We will process a repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.
For refunds, we will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
For any returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered to the Channel Islands.
Peripheral items (any item that is not a computer or laptop) must be returned to us using your own delivery method. We will not arrange for collection of any peripheral items within the first month after receipt or at any time after this date.
Where collections are arranged by us, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
When returning goods under the 14 day cooling off period, if the goods are not in a resaleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.
If you wish to return the system in the original packaging and you either find your packaging to not be suitable for return, or you didn’t keep the original packaging, then please feel free to contact us for replacement packaging at a cost.