Wired2Fire Warranty & Care Plans (UK) for NUC, Laptops, and PCs
At Wired2Fire, we build and support high-performance PCs designed to last.
Our Care Warranty plans provide clear, flexible protection options that go beyond standard PC warranties, without affecting your statutory rights.
Your Statutory Rights (UK Consumer Law)
Under the Consumer Rights Act 2015, all customers are entitled to goods that are:
- Of satisfactory quality
- Fit for purpose
- As described
If a fault is present at the time of purchase, you are entitled to repair, replacement, or refund. Our Care Warranties enhance and extend these rights they do not replace or limit them.
Our Care Warranty Options
Warranty Level | Premier Care | Elite Care | Ultimate Care |
Labour | 5 Years | 5 Years | 5 Years |
Parts | 2 Years | 2 Years | 3 Years |
Collect & Return | 1 Year | 2 Years | 3 Years |
Lifetime Technical Support |
|
|
|
Cost | £0.00 | £29.99 | £79.99 |
What Each Warranty Term Means
Labour: Covers diagnosis, repair, rebuild, and testing carried out by Wired2Fire engineers. You will not have to pay for any labour charges to repair the work within 5 Years of the date of delivery or collection by the customer.
Parts: Covers the replacement of faulty hardware components within the stated period. Wired2Fire will repair, replace or refund any faulty items when the item is shown to be faulty within the selected Care plan period of the date of delivery or collection by the customer.
*In the case of a replacement, where the exact part is no longer available, you will get a part that is at least as good in terms of performance as the faulty part.
**In the case of a refund, before 6 months we will refund the full value paid unless there is physical damage to the product(s). After 6 months we will refund the value less an amount for fair use. In practice, this means we will refund equivalent to the second-hand value of the item.
Collect & Return: Wired2Fire covers courier collection and return cost of your system for warranty repairs during the applicable Care plan period. It is advisable to keep your original packaging.
Lifetime Technical Support: Unlimited technical assistance for,
- Hardware fault diagnosis
- BIOS and firmware guidance
- Configuration advice
- OS-level troubleshooting related to supplied hardware
Standard Warranty (Other Goods)
All products that are NOT full desktop or laptop PCs are included with your selected Care plan. This includes all monitors, peripherals, accessories, and individual components (anything that is not the NUC, Laptop, or PC).
The below conditions are in addition to your statutory consumer rights:
We will repair, replace or refund any faulty items when the item is shown to be faulty within your selected Care plan (Parts coverage) of the date of the item being delivered or collected by the customer.
Collect & Return is excluded from you’re your selected Care plan in these instances. Therefore, the customer will need to pay for the postage to and from Wired2Fire in these instances.
In the case of a refund, before 6 months we will refund the full value paid unless there is physical damage to the product(s). After 6 months we will refund the value less an amount for fair use. In practice, this means we will refund equivalent to the second-hand value of the item.
What Is Not Covered (Exclusions)
The above warranties will not apply in any of the following conditions:
Accidental damage or misuse
General wear and tear, misuse or neglecting to follow manufacturer instructions e.g. failing to ensure excessive dust build up causing overheating
Data recovery and backing up of data files and programmes
Compatibility of third-party software or hardware
Unauthorised modifications or third-party repairs
Virus or Malware
Software issues unrelated to supplied hardware
Items without a fault. In this case the customer will need to pay for the full cost of collection and return.
Items damaged in transit due to inadequate packaging. This includes when the delivery packaging is used, but the instructions for packing are not followed.
Why Choose Wired2Fire Care
We don’t believe in hidden terms or vague coverage.
Our Care Warranties are designed to provide clarity, flexibility, and confidence, whether you’re a home user, creator, or professional studio.
Warranty FAQs
What warranty comes with a Wired2Fire PC?
All Wired2Fire systems include our Premier Care as standard. However, we may default Elite Care for promotion.
Does this affect my UK consumer rights?
No. Your statutory rights under the Consumer Rights Act 2015 are fully protected.
What does Collect & Return mean?
We arrange courier collection and return of your system for warranty repairs during the covered period.
Is technical support really lifetime?
Yes. All Care plans include lifetime technical support for supplied hardware.
Can I upgrade my warranty?
Yes. Elite & Ultimate Care can be selected at checkout for extended parts and collect & return coverage.
