Wired2Fire - Gaming PCs from the Experts

Terms of Warranty

Standard Desktop PC Collect and Return Warranty

If your desktop or laptop PC develops a fault within the warranty period then the following conditions apply in addition to your consumer rights:

1. You will not have to pay for any labour charges relating to repair work within 5 years of the date of delivery or collection by the customer.

2. Wired2Fire will repair, replace or refund any faulty items when the item is shown to be faulty within 2 years of the date of delivery or collection by the customer.

In the case of a replacement, where the exact part is no longer available, you will get a part that is at least as good in terms of performance as the faulty part.

In the case of a refund, before 6 months we will refund the full value paid unless there is physical damage to the product(s). After 6 months we will refund the value less an amount for fair use.  In practice, this means we will refund equivalent to the second-hand value of the item.

3. All collection and return costs will be covered by Wired2Fire when the item is shown to be faulty within 2 years of the date of delivery or collection by the customer.

Standard Warranty

All products that are NOT full desktop or laptop PCs are included with this warranty.  This includes all peripherals and individual components (i.e. not sold as part of a Desktop or Laptop PC).

The below conditions are in addition to your statutory consumer rights:

We will repair, replace or refund any faulty items when the item is shown to be faulty within 2 years of the date of the item being delivered or collected by the customer.

The customer will need to pay for all postage charges to and from Wired2Fire.

In the case of a refund, before 6 months we will refund the full value paid unless there is physical damage to the product(s). After 6 months we will refund the value less an amount for fair use.  In practice, this means we will refund equivalent to the second-hand value of the item.

Exclusions

The above warranties will not apply in any of the following conditions:

1. Accidental Damage

2. General wear and tear, misuse or neglecting to follow manufacturer instructions e.g. failing to ensure excessive dust build up causing overheating.

3. Data recovery and backing up of data files and programmmes.

4. Compatibility of third party software or hardware.

5. Virus or malware.

6. Items without a fault.  In this case the customer will need to pay for the full cost of collection and return.

7. Items damaged in transit due to inadequately packaging.  This includes when the delivery packaging is used, but the instructions for packing are not followed.